Our commitment

Keeping your clients’ data secure

You take your clients’ security seriously. So do we. Our systems, policies, and partnerships are carefully developed and maintained to safeguard your trading environment as well as your clients' personal information and financial assets.  

Systems

Advanced firewalls keep unauthorized parties from accessing personal information
Anomaly and intrusion detection technology alerts us of unusual behavior in an account
Firewalls separate our public website servers from the servers holding account and personal data, so this information can’t be directly accessed on the internet
Our secure website uses 128-bit encryption
Optional multi-factor authentication for added security

Our data security policies

We will never send your clients an email requesting their account number, User ID, PIN, password, or other personal information
We require clients to create unique User IDs and alphanumeric passwords to log in to our secure sites
We ask clients to select four security questions that can be used when an extra identity check seems warranted
Internally, access to client information is strictly limited, using a well-established computer security process called "least privilege access," which is also firewall-controlled
Our employees are thoroughly trained in our policies and how to uphold them

Account protection

Your clients will experience one of the highest levels of security in the industry with the following TD Ameritrade Asset Protection Guarantee:
If you lose cash or securities from your account due to unauthorized activity, we'll reimburse you for the cash or shares of securities you lost. We're promising you this protection, which adds to the provisions that already govern your account, if unauthorized activity ever occurs and we determine it was through no fault of your own. Of course, unauthorized activity does not include actions or transactions undertaken by or at the request of you, your investment advisors or family members, or anyone else whom you have allowed access to your account or to your account information for any purpose, such as trading securities, writing checks or making withdrawals or transfers.
We promise this protection if you work with us in four ways:
Keep your personal identifying information and account information secure and confidential, because sharing your User ID, password, PIN, account number or other standard means of authentication with other people means you authorize them to take action in your account.
Keep your contact information up-to-date with us, so that we can contact you in case of suspected fraud.
Review your account frequently and your statements promptly and report any suspicious or unauthorized activity to us immediately in accordance with your Client Agreement.
Take the actions we request if your account is ever compromised and cooperate with our investigation.
If you help us protect you in these basic ways, we'll promise no fine print and no footnotes ... just our commitment to protect the assets you entrust to us.