TD Ameritrade Institutional, a Division of TD Ameritrade, Inc. Business Continuity and Contingency Plans
In accordance with recent regulations enacted by the New York Stock Exchange and the Financial Industry Regulatory Authority, we want to make you aware of our Business continuity plans in case of an emergency. While all of us hope nothing of the kind occurs, events of recent years have reminded us of the need to be prepared.

Nothing is more important to us than the trust you have in TD Ameritrade Institutional to maintain the safety and accessibility of your assets. Accordingly, TD Ameritrade Institutional has dedicated considerable resources to develop backup systems that will continue to operate in situations of varying severity.

In each case, our plans are designed to ensure that our Business will continue to function with little or no disruption, that customer assets will be secure and accessible, and that Advisors and their clients will be able to reach us regardless of the scope of the situation.
Contingency Plans
TD Ameritrade Institutional has developed a set of contingency plans that will permit it to continue to operate in the event there is a significant business disruption affecting any one or more of our Business locations, including a disruption that affects any particular business district, city or region, as long as the New York Stock Exchange is open for business. TD Ameritrade Institutional recovery strategies provide for the immediate transfer of operations to one or more redundant back up facilities in the event of a disruption to a primary site. So, for example, if one of our primary offices is affected, customers and their Advisors can continue to access their accounts through the Internet, by telephone, or at a local retail branch office. If one of our operations centers is affected, TD Ameritrade Institutional will route incoming calls to an operations center in another area of the country. If the primary location of the company's Internet servers is affected, internet operations will be run from another site. In the event of a prolonged disruption to any particular location, our Business Continuity Plan provides for relocation of staff to another location, where we will continue to provide the best service possible.
TD Ameritrade Institutional also has developed a set of contingency plans that will permit it to continue to operate in the event that there is a significant business disruption to its business systems. TD Ameritrade Institutional has two independent data centers, which provide for equipment and processing duplication, and the network links supporting our infrastructure are distributed between the TD Ameritrade data centers. The effectiveness of this shared capability has been tested successfully in planned shutdowns. Both data centers are connected to an uninterruptible power supply and generators as well as other equipment to protect the servers from power failures. Backups are performed routinely to ensure all information can be recovered accurately.

Nevertheless, there can be no assurance that service will continue without interruption in certain circumstances, such as a regional blackout, a natural disaster or a terrorist attack. However, in the unlikely event that TD Ameritrade Institutional has determined that it cannot resume operations within a reasonable amount of time, TD Ameritrade Institutional will provide as much advance notice as possible regarding its ongoing operations.
How You Should be Prepared
Although TD Ameritrade Institutional is highly confident that advisors and their clients will continue to have access to their accounts in the event of a significant business disruption, it is possible that there may be some temporary disruption or change in the manner in which you can access your account. TD Ameritrade Institutional will notify an advisor of any such changes or disruptions by posting a notice on the firm's Web site or through a message on its telephone system.
To best prepare for such contingencies, we suggest that you become familiar with the various means through which you can access your account and place trades, including:
  • Online at tdainstitutional.com
  • By telephone, 1-800-431-3500
  • Any TD Ameritrade Local Retail Branch Office:
    Find one near you at our retail Web site — TDAmeritrade.com under branch locator.
Also, to ensure that you will have access to the funds or excess margin in your account, please make sure you have your TD Ameritrade checks readily available, and that your ATM/VISA check card is activated.
Please be aware that due to the unpredictability of events, this document provides only general guidance and TD Ameritrade Institutional reserves the right to modify its responses to these scenarios as necessary, without advance notification, in order to address additional unforeseen situations. Updated plans will be promptly posted on TD Ameritrade Institutional Internet Web site, tdainstitutional.com. Advisors and their clients may also obtain a copy by calling their Regional Service Team at 1-800-431-3500, option 2 or writing to:

TD Ameritrade Institutional

1 Plaza Four A
Jersey City, NJ 07311-4000

Last Update: 04/21/06